Privacy Policy

Privacy Policy

Last updated: November 8, 2025

Revivalax ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit revivalax.com or make a purchase from our store.

By using our site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

Information you provide directly:

  • Name and contact details (email address, phone number, shipping address, billing address)
  • Payment information (processed securely by Shopify Payments and Shop Pay; we do not store full credit card numbers)
  • Order history and product preferences
  • Customer service communications (emails, chat messages, phone calls)
  • Any information you provide when signing up for our newsletter or contacting us

Information collected automatically:

  • Device information (browser type, operating system, IP address)
  • Browsing behavior (pages visited, time spent, referring URLs)
  • Cookies, pixels, and similar tracking technologies (see Section 6)

Information from third parties:

  • Marketing and analytics data from platforms like Meta (Facebook, Instagram), Google, TikTok, and other advertising partners
  • Fulfillment tracking information from our shipping partners

2. How We Use Your Information

We use your information to:

  • Process, fulfill, and deliver your orders
  • Communicate with you about your order status, shipping updates, and returns
  • Send order confirmations, receipts, and digital bonuses (such as the Neck Recovery Guide)
  • Provide customer support
  • Improve our products, website, and customer experience
  • Send marketing emails and promotional offers (only if you opt in)
  • Prevent fraud and comply with legal obligations
  • Analyze site performance and advertising effectiveness

3. How We Share Your Information

We do not sell your personal information. We share your information only with:

Service providers who help us operate our business, including:

  • Shopify (our e-commerce platform)
  • Shopify Payments, Shop Pay, and payment processors
  • Zendrop and our fulfillment/shipping partners
  • Email service providers (for order confirmations and marketing)
  • Digital delivery apps (for bonus content like our downloadable guides)
  • Reviews platforms (such as Loox or Judge.me)
  • Analytics providers (Google Analytics)
  • Advertising partners (Meta/Facebook, Google, TikTok) for retargeting and campaign measurement

Legal disclosures:
We may disclose your information if required by law, subpoena, or court order, or to protect the rights, safety, and property of Revivalax, our customers, or others.

Business transfers:
If Revivalax is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for at least seven years for tax and legal purposes.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the information we hold about you
  • Correction: Request corrections to inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal exceptions)
  • Opt-out: Unsubscribe from marketing emails at any time using the "unsubscribe" link in any email
  • Data portability: Request a copy of your data in a machine-readable format
  • Do Not Sell: We do not sell personal information, but California residents can confirm this preference

To exercise any of these rights, contact us at info@revivalax.com. We will respond within 30 days.

California residents: You have additional rights under the California Consumer Privacy Act (CCPA).

EU/UK residents: You have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in and remember your preferences
  • Analyze how customers use our site
  • Deliver relevant advertisements on Meta, Google, TikTok, and other platforms
  • Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

We also use tracking pixels from Meta (Facebook Pixel), Google, and other advertising platforms to measure ad performance and show you relevant ads.

7. Third-Party Services

Our site may contain links to third-party websites or use embedded content from third parties. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing them with your information.

8. Data Security

We take reasonable steps to protect your personal information using industry-standard security measures, including encryption of payment data through Shopify Payments and secure server infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and products are intended for adults 18 years or older. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it.

10. International Customers

If you are accessing our site from outside the United States, please note that your information will be transferred to and processed in the United States, where our servers and business are located. By using our site, you consent to this transfer.

11. Marketing Communications

If you opt in to receive marketing emails from us, you can unsubscribe at any time using the "unsubscribe" link in any email. You may still receive transactional emails related to your orders after unsubscribing.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. We encourage you to review this policy periodically. The "Last updated" date at the top indicates when the policy was most recently revised.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us:

Email: info@revivalax.com
Phone: +1 833-952-0552

How to add this to Shopify:

  1. Shopify admin → Online Store → Pages
  2. Find your existing Privacy Policy page
  3. Delete the old content
  4. Paste this new version
  5. Save

Formatting:

  • "Privacy Policy" at the top = Heading 1
  • Numbered section headers (1. Information We Collect, etc.) = Heading 3
  • Sub-headers within sections (bold text) = Bold paragraph text
  • Rest = regular paragraph text

What this covers that the old one didn't:

  • GDPR compliance (required for UK/EU customers)
  • CCPA compliance (required for California customers)
  • Meta/Facebook pixel disclosure (required for running Facebook ads)
  • Cookie disclosure (required by law in most jurisdictions)
  • Data retention policy (required for legal compliance)
  • User rights (access, deletion, correction, opt-out)
  • Third-party sharing disclosure (required by CCPA/GDPR)
  • Children's privacy (COPPA compliance)
  • Marketing opt-out mechanism

This is now enterprise-grade and will pass Shopify Payments compliance review and Meta ad review.

Also worth updating to match:

  • Refund Policy - Should reference the same 30-day guarantee and contact info
  • Shipping Policy - Should match the destinations (US, UK, CA, AU) and free shipping mentioned in T&Cs

Want me to draft your Refund Policy and Shipping Policy pages next to complete the set?