Shipping & Returns
SHIPPING POLICY
Shipping Policy
Last updated: November 8, 2025
Thank you for shopping with Revivalax. This Shipping Policy outlines our shipping practices, delivery times, and answers common questions about receiving your order.
Where We Ship
We currently ship to customers in:
- United States
- United Kingdom
- Canada
- Australia
If you are located outside these regions, please contact us at info@revivalax.com before placing an order.
Shipping Costs
We offer free standard shipping on all orders. There are no hidden fees or surprise charges at checkout.
Processing Time
Orders are typically processed within 1-3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day. You will receive an order confirmation email once your order is placed and a shipping notification with tracking information once your order ships.
Estimated Delivery Times
Please note that delivery times begin after the processing period.
- United States: 7-14 business days
- United Kingdom: 10-18 business days
- Canada: 10-18 business days
- Australia: 10-18 business days
Delivery times are estimates and are not guaranteed. Actual delivery may vary due to carrier delays, customs processing, weather, or peak shipping seasons.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number and a link to track your package. Please allow 24-48 hours for tracking information to update after shipment.
If you have not received tracking information within 5 business days of your order, please contact us at info@revivalax.com.
Order Changes and Address Corrections
If you need to change your shipping address or cancel your order, please contact us within 24 hours of placing your order. Once an order has been processed and shipped, we are unable to make changes.
You are responsible for providing an accurate shipping address. We are not responsible for delays, additional charges, or lost packages resulting from incorrect address information.
International Customs and Duties
Orders shipped outside the United States may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping cost.
Undeliverable Packages
If a package is returned to us because it was refused, unclaimed, or undeliverable due to an incorrect address, we will contact you to arrange re-shipment. Additional shipping charges may apply.
Lost or Damaged Packages
If your package is marked as delivered but you have not received it, please:
- Check with neighbors or your building's mail room
- Look around your delivery location (porch, mailbox, garage)
- Contact your local post office or carrier
- Contact us within 7 days at info@revivalax.com
For damaged packages, please take photos of the damage and contact us within 48 hours of delivery. We will work with you to resolve the issue.
Contact Us
For any shipping questions, contact us:
Email: info@revivalax.com
Phone: +1 833-952-0552
REFUND/RETURN POLICY
Refund and Return Policy
Last updated: November 8, 2025
At Revivalax, we want you to love your purchase. If you are not completely satisfied, we offer a straightforward 30-day money-back guarantee.
30-Day Money-Back Guarantee
You may return your Revivalax Pillow within 30 days of delivery for a full refund of the product price. Try it for 30 nights - if your neck doesn't feel looser and more relaxed, send it back.
Eligibility for Returns
To be eligible for a return, your item must be:
- Returned within 30 days of the delivery date
- In its original packaging with all included accessories
- Free of significant damage beyond normal use during the trial period
You do not need to keep tags attached or leave the product completely unused. We understand you need to actually try the product to know if it works for you.
How to Initiate a Return
To start a return, contact our support team:
Email: info@revivalax.com
Phone: +1 833-952-0552
Please include the following in your return request:
- Your order number
- The item(s) you wish to return
- The reason for return (optional, but helps us improve)
We will respond within 1-2 business days with return instructions and a return shipping address.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit back to us.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used at purchase.
- Refunds cover the original product price
- Original shipping charges (if any) are not refundable
- Bonus items (such as our free Neck Recovery Guide) do not affect your refund eligibility
You will receive an email confirmation once your refund has been processed.
Non-Returnable Items
The following items are not eligible for return:
- Products marked as "Final Sale" at the time of purchase
- Products purchased more than 30 days ago
- Digital downloads and bonus content (such as the Neck Recovery Guide PDF)
- Gift cards
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged or defective item
- Photos of the packaging (if the damage occurred during shipping)
We will replace or refund the item at no cost to you.
Wrong Item Received
If you received the wrong item, please contact us within 7 days of delivery and we will arrange a replacement or refund at no cost to you.
Order Cancellations
If you need to cancel an order, please contact us within 24 hours of placing it. Once an order has been processed for shipping, we are unable to cancel it, but you may still return it within 30 days of delivery per our standard return policy.
Exchanges
We currently do not offer direct exchanges. If you would like a different product, please return your original item for a refund and place a new order.
Late or Missing Refunds
If you have not received your refund within 10 business days of us confirming it was processed, please:
- Check your bank or credit card statement again
- Contact your bank or credit card company (processing times may vary)
- Contact us at info@revivalax.com if you still need help
Contact Us
For any return or refund questions:
Email: info@revivalax.com
Phone: +1 833-952-0552